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How to Build a Client Report Card for a Calmer Business with Karen Sergeant
Managing client relationships is one of the biggest challenges of running a service-based business. Expectations, boundaries, and communication all play a role in whether an engagement runs smoothly or goes off the rails. So,...
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July 27, 2021
Bake In Boundaries in Your Default Settings with Brittany Berger
What choices we make about where our boundaries are–or aren't–can have a huge effect on our overall capacity and how much time it takes to actually serve each client. Boundaries can be a really powerful tool when we're talking about …
July 20, 2021
Examining Your Relationship With Your Business With Nicole Lewis-Keeb…
Nicole and I talk about how your foundational experiences might show up in your business and create limitations to your growth, especially when it comes to perfectionism and control.
June 29, 2021
Self Awareness as the Key That Unlocks Consistency with Marie Poulin
Marie and I talk about consistency and how critical it was to her success with Notion and her course and community Notion Mastery. We also talk about how discovering she was neurodivergent explained so much about how her brain worked …
Recent Episodes
Feb. 11, 2025
How to Build a Client Report Card for a Calmer Business with Karen Sergeant
Managing client relationships is one of the biggest challenges of running a service-based business. Expectations, boundaries, and communication all play a role in whether an engagement runs smoothly or goes off the rails. So…
Jan. 28, 2025
Fresh Content, Fewer Posts: Kendall Cherry's Calmer KPI
In this episode of Beyond Margins , we explore the concept of calmer KPIs with guest Kendall Cherry, founder of The Candid Collective. Kendall shares her innovative metric, “Fresh Content Inked,” and how it has transformed h…
Jan. 14, 2025
Making Calm Your New KPI: How to Set Goals That Truly Matter
In this episode of Beyond Margins , Susan dives into the heart of goal-setting, breaking free from default metrics and focusing on what truly matters to your business and life. She shares her own approach to prioritizing cal…
Dec. 17, 2024
Anti-Oppressive Marketing & Reducing Urgency with Natalia Sanyal
How do you reduce urgency in a world where urgency is so deeply embedded? How do you market yourself and your work in a way that is anti-oppressive? We're continuing in our mini-series on my calmer framework for a calmer bus…
Dec. 3, 2024
Architecting Rest with Jordan Maney
We live in a society obsessed with productivity and working more, so how can we lean into rest? What are the benefits of building rest into our businesses? And how can we begin to do that? We're continuing in our mini-series…
Nov. 19, 2024
Using Efficient Systems to Create Calm with Amelia Hruby
Why are efficient systems so essential for building a calmer business? And how do you go about finding the right systems and processes for yourself? We're continuing in our mini-series on my calmer framework for a calmer bus…
About the Host
Susan Boles
Susan is the founder of Beyond Margins. Through its newsletter, podcast and consulting services, Beyond Margins helps you build a calmer business with comfortable margins. Susan is a speaker, podcaster, and consultant with more than 15 years of experience as both a CFO and COO, in a variety of industries. She's worked with major universities, small retail shops, software companies, just to name a few - and now she focuses on working with agencies, consultants and creatives.
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