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April 14, 2020
Client-Based Project Management With Execution Expert Hailey Thomas
Hailey Thomas is the master at delighting her customers. You might remember Hailey from Episode 12, when she came on the show to talk about her Worktreat Intensives. Hailey is a business coach for online entrepreneurs and one of my very favorite friends t
April 7, 2020
Cash Flow In A Crisis With Lauren Caselli
My guest today is showing us how it's done. Lauren Caselli owns a strategic event planning and marketing firm. She coaches business and agency owners looking for more financial breathing room on how to institute rate raises and price their services approp
March 31, 2020
Software As Service Metrics Applied To Small Business Growth With Justin Jackson
Justin and I talk about some of the key data that they measure at Transistor. We talk about how to track monthly recurring revenue and churn – two fabulous metrics you can look at when measuring the health of your business.
And we talk about how their
March 24, 2020
Using Data To Make Better Decisions About Your Business With Maggie Patterson
Maggie Patterson and I talk about all the different things she's tracking, how she tracks them, and how she's integrated what she learns into her growth strategy. We also talk about how she gets over the mental hurdle of “but, I don't wanna” and gets hers
March 17, 2020
Making Space To Grow Your Service Business With Kathleen Shannon
I talk with Kathleen Shannon about how to approach data when you identify as more of a creative person and less as someone with a data-first mindset. We talk about how making space for growth is such an important aspect of actually growing.
And we tal
March 10, 2020
There's More To Measure Than Numbers With Karyn Kelbaugh
Karyn Kelbaugh is a squishy data specialist. She helps small business owners learn what their clients think by capturing their stories. Owners get feedback, insights into their clients' dreams and frustrations, and their exact words describing it all. In
March 3, 2020
Use This One Weird Metric To Measure Your Service Business With Rob Howard
Rob Howard has one simple metric for measuring the financial health of his business: profit per hour per client.
Tracking that metric has changed how I evaluated and measured my own business and has become something I incorporate into my clients’ busi
Feb. 25, 2020
How Your Pricing Choices Can Make You Happier With Marketing Analyst Rita Barry
Today, we’re going to pull all those ideas together and look at the downstream impacts of making that switch from hourly pricing to value-based pricing.
We’ll look at how it affects your sales process, your proposal process, your profit, your cash flo
Feb. 18, 2020
Getting Paid Faster Using Practice Ignition With Tier One Services Co-Founder Jaime Campbell
Practice Ignition is a tool I use in my own business, and with most of my clients because it makes onboarding a client and accepting payments so easy.
My guest today has been using Practice Ignition for the last few years.
Jaime Campbell is the co-
Feb. 11, 2020
Taking Payments In A Positive & Transparent Client Relationship With Kate Strathmann
Getting paid by clients is the #1 most important part of the workflow in a service business. If you don’t get paid, eventually, you won’t have a business. But how you go about getting paid – now that’s where some magic can really happen.
Today, we’re t
Feb. 4, 2020
Using Value-Based Pricing To Boost Profit With Dana Kaye
Dana Kaye and I talk about how she went about making that transition from an hourly pricing model to a value-based model. We talk about how the change affected every area of her business operations and the impact that thinking about the administrative cos
Jan. 28, 2020
Streamlining Done With You Services With Greg Hickman
My guest is Greg Hickman, the founder and CEO of System.ly. Greg and his team have over the last 4 years, transformed System.ly from a marketing automation consultancy into one of the top coaching and training companies for service providers.
Greg rea
Jan. 21, 2020
How To Spend Less Time On Client Calls While Managing Retainers With Parker Stevenson
Today, I talk to Parker Stevenson, co-owner of Evolved Finance, a bookkeeping company that specializes in online businesses. I talked with him about how he and his business partner, Corey Whitaker, buck convention and deliver their monthly bookkeeping ser
Jan. 14, 2020
How Voxer Can Save You And Your Client Time With Ashley Gartland & Nancy Jane Smith
Today, I talked with Ashley Gartland and Nancy Jane Smith about how they use Voxer to communicate with their clients. Primarily a voice messaging app, Voxer allows them to replace both email and in-person meetings, helping them save time and streamline th
Jan. 7, 2020
Faster Results In Fewer Meetings With Ashley Gartland & Hailey Thomas
In today’s episode, I talk with business coach Ashley Gartland and marketing & operations project manager Hailey Thomas about their different approaches to delivering intensive-style offerings. You will hear that these different approaches might actua
Dec. 31, 2019
Productize Hands-On Services To Earn More & Stress Less With Lead Cookie Founder Jake Jorgovan
Jake Jorgovan focuses on productizing his service delivery so he can operate efficiently at scale.
These productized services are built on solid processes, procedures, and standardized systems behind the scenes. They ensure that his clients get a cons
Dec. 24, 2019
Creating Consistent Scalable Income Through Revenue Sharing With Lacey Sites
Lacey Sites uses a revenue-sharing pricing structure that allows her to scale her one-on-one coaching business without adding more clients all while still dramatically growing her profits.
This unique model allows her to double down on her investment
Dec. 17, 2019
Save Time and Boost Profit Using A Proposal Calculator With Rob Howard
The crux of the proposal process is reducing your sales time.
Rob has developed a system that allows him to give accurate quotes on the initial call and send out proposals within 15 minutes of getting off that call.
It's a system that saves a ton
Dec. 10, 2019
Setting Boundaries To Increase Capacity With Work Brighter Founder Brittany Berger
In this episode, I talk with Brittany Berger about establishing boundaries in her business so she can ensure that she has the capacity needed to help her clients go beyond just working smarter to a better version of productivity.
Key Take-Aways:
O
Dec. 3, 2019
Why Streamlining Your Effort Pays Off With Business Strategist Michelle Warner
Michelle Warner and I talk about how we both use opting-out as a tool to help our clients become more profitable and efficient.
Key takeaways:
How Michelle uses an 80/20 framework to harnesses creative energy
How she helps clients start optimizing
Nov. 19, 2019
Defaulting to Simple with ScaleSpark Founder, Susan Boles
If you can’t figure out how to break the ceiling and scale your business, then you should listen to this podcast with ScaleSpark Founder, Susan Boles.
Key takeaways:
Why the tech that promises to make your life easier can just be another complication
Nov. 5, 2019
Using Software to Scale with ScaleSpark Founder, Susan Boles
In this podcast episode Susan is on the receiving end of the interview, talking to Tara McMullin about using software to scale.
Key takeaways:
The basis for business default decisions
Why hiring more people won’t fix an operational capacity proble
Oct. 22, 2019
Breaking the Default Model: Building a Badass Business with Badass Your Brand Founder, Pia Silva
If you haven’t heard of the powerhouse that is Pia Silva, founder of Badass Your Brand, then you’re in for a treat.
Key takeaways:
Break the ceiling by breaking the default agency model
Why project management tools don’t work for every business
U
Oct. 8, 2019
Crossing the chasm from experimentation to deliberate model with business designer Michelle Warner
Business designer Michelle Warner talks about how to make that all-important decision of crossing the chasm from experimentation mode to a business model that's designed to grow.
Key takeaways:
Why business design is a hybrid approach to creating a